Global Raters’ Work Stress and Task Burnout: An Empirical Exploration of Our Primary Endpoint Evaluators

Nov 30, 2023 | Blog, Uncategorized

Global Raters’ Work Stress and Task Burnout:An Empirical Exploration of Our Primary Endpoint Evaluators

Written by:

Elan A. Cohen,1 Judy Montero,2Vera M. Grindell,3 Katarzyna Wyka,4 Howard A. Hassman,1David P. Walling,Cassie L. Blanchard,1Mark G. Opler,5David Mischoulon,6and Larry Ereshefsky2,7

1CenExel Hassman Research Institute; 2CenExel Clinical Research; 3CenExel Collaborative Neuroscience Network 4The City University of New York, Graduate School of Public Health and Health Policy; 5WCG Inc. and The PANSS Institute; 6Massachusetts General Hospital, Harvard Medical School; 7Retired Professor, The University of Texas


Introduction: Psychometric raters are responsible for generating critical findings for clinical trials, including primary efficacy data. After conducting a thorough review of the literature, however, no study could be located examining work stress, burnout, and various rater tasks which may contribute to compromised productivity and reduced data quality. A global survey was conducted to learn more about burnout and stress among global raters.

Methods:A 39-item Site Rater Stressors Survey (SRSS) was sent to obtain demographics and perceptions of rater job stress, burnout, and work impact. Three rater training and surveillance companies in our industry emailed the SRSS link to the raters who have participated in previous clinical trials. Raters were informed about the purpose of the survey,how their contacts were obtained, the voluntariness and anonymity of participation, and the 10-minute duration of completion.

Results:The SRSS was completed by 529 global raters (e.g., US, Europe, South America, Japan, etc.). The most commonly reportedstressor was dealing with technology, followed by scoring training videos for certification, which was also judged as significantly more distressing compared to other rater tasks. A notable proportion of raters (174; 33%) reported moderate or higher levels of current burnout, with 178 (34%) reporting such distress causing at least moderate interference in their personal life. Discussion:Given that a substantial number of global raters reported job-stress and burnout, in addition to an analysis of the evaluated stressors, recommendations will be provided regarding how different sectors of the industry can work to reduce rater overload.


To read more: Poster_Rater Stressors Survey_CNS Summit_Nov 2023